System Information Software

I am using free version of it because I felt its expensive. For 10k session, it cost $350/month or $3500/year which could be expensive for early stage startups.

Maybe if logrocket team can increase the quota on free tier from 1000 session/month to 2000 session, that would be awesome for an early stage startup. Review collected by and hosted on G2.com.

We are still building our product and sometimes there are bugs which is not visible to our testing or development team and in that case if some external or internal user reports an issue, we simply go to logrocket, play the session of that user and Boom! we caught the bug.

Session replay is also helping us to understand user bahavior on our app.

Logrocket is also helping us with alerts whenever something breaks on our app. Review collected by and hosted on G2.com.

I wish there were more reports, and that you could pull data from a PC with a script, and dump it into a report. Other than that, the platform is solid.

Edit: While there is not a baked in system, I have started using a custom field to grab the data that I want, then use device search to export a CSV report with said data. I would still like something more purpose-built. Review collected by and hosted on G2.com.

We were struggling to monitor the uptime of networking equipment. Ninjas NMS keep track of this for us, and reports us when uptime is an issue.

We were having trouble keeping PCs and Servers up to date on their Operating Systems. Ninja now takes care of patching and has never failed us.

update 5/15/2024

We used to run scripts for security remediations manually for WORKGROUP systems and with GPO in domains. We found these to be time-consuming and clunky, respectively. Ninja allows us to orchestra scripts across the system in seconds. The same issue was had with software installation, but that is now shifted to ninja.

We used to rely on user-reported issues to keep PCs running smoothly. With Ninja, issues are detected and automatically remediated. Issues that cannot be remediated automatically are ticketed to us, and we can work on it as needed. Additionally, computer optimization is now automated, and devices rarely see slowness due to uptime, corrupted system files, or bloated temp folders.

Update 2/13/2025

Patching system imporvments not only continue to solve our problem of patching, but have improved our ability to track and monitor patchign life cycels, solving the issue of "not knowing" where problem devices are. Review collected by and hosted on G2.com.

FreshService has some rough edges that I wish were polished out some. The analytics/reporting is a bit clunky. Review collected by and hosted on G2.com.

We use Freshservice across our global operations, both as an IT service management (ITSM) and IT asset management (ITAM) tool, and as a ticketing system for multiple business departments. For IT, it helps us keep track of incidents, service requests, and assets in one place, making it easier to stay organized and respond quickly. The asset management side is a huge help for tracking hardware, software, and licenses across different locations, especially when it comes to audits and renewals. Other teams like HR, Facilities, and Finance also use Freshservice for handling internal requests. Having everything in one system makes it easier for employees to get the help they need without bouncing between different tools. Plus, the reporting features give us a clear view of service performance across teams. Overall, Freshservice helps keep things running smoothly, improves response times, and makes life easier for both our IT team and other departments. Review collected by and hosted on G2.com.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Review collected by and hosted on G2.com.

it's give transprancy between user and techsupport, what every users facing issue the raise concern using ServiceNow and as techsupport team we will get alert as we already configured and we can write our troubleshooting steps in worknote tab which is visible to user with if we have configured alerts then user received email on our worknotes. so that user also happy to see we are working on his issue towards resolutions. Review collected by and hosted on G2.com.

It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.

Through Helpdesk 365 we are able to customize our tickets to how we would like them to be seen ,it is a great way to market our brand .

All the information you may need for your customers and what they have ever purchased from you is provided,with this information you are able to know what they might like.

Our employees have an easy time because tickets are shared efficiently Review collected by and hosted on G2.com.

Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.

Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.

Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.

We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like: Review collected by and hosted on G2.com.

The systems which are not communicating to the server may not be able to communicate online if it is in network. Review collected by and hosted on G2.com.

Centralized Endpoint Management

Problem: Managing diverse endpoints (desktops, laptops, and servers) across different locations is complex and time-consuming.

Problem: Manual patching increases the risk of security vulnerabilities and compliance issues.

Problem: Remote troubleshooting can be inefficient and disruptive to end-users.

Problem: Managing software installations, licenses, and asset inventory manually is prone to errors and lacks visibility.

Problem: Increasing cyber threats make endpoint security critical, especially with remote and hybrid workforces. Review collected by and hosted on G2.com.

Not able to put multiple servers in maintenance mode at one time Review collected by and hosted on G2.com.

SquaredUp makes server mangement extremly easy. I am able to give our SOC insight to the servers, also able to give insight to our Operations Center with squared up Dashboards. Review collected by and hosted on G2.com.

There isn't much to dislike about Turbo360.Turbo360 delivers outstanding insights its extensive feature set may seem a bit overwhelming at the outset. Its capabilities become invaluable when you will be more familiar with this platform. Review collected by and hosted on G2.com.

At this point it is addressing so many problems for us like Turbo360s tailored dashboard brings us all critical information together making it easier for us to make informed decisions.It excels at pinpointing the root cause of issues which has been immensely helpful for our team. We can quickly identify which services are experiencing delays or outages. Review collected by and hosted on G2.com.

I cannot complain about AppSignal, possibly the problem is with us that we still need to add more integrations, for example with error reporting. Review collected by and hosted on G2.com.

Performance monitoring and log analysys Review collected by and hosted on G2.com.

The complexity of Pandora FMS requires a certain level of experience to be able to use it correctly. Review collected by and hosted on G2.com.

It facilitates the management and administration of the system and network infrastructure, including the generation of reports, this allow us to save time and effort in the management of the same and guarantees an excellent performance for our servers. Review collected by and hosted on G2.com.

No major dislikes, but I believe certain minor user interface enhancements could visually improve its appeal to users. Review collected by and hosted on G2.com.

The Session Replay feature is beneficial in terms of recording sessions, replay functionality, performance impact, and interaction history. It aids in reconstructing an individual user's journey through the website and is helpful for identifying bugs, errors, and flaws in user experience (UX) design. Review collected by and hosted on G2.com.

There is so many options and so much power in the platform that users regularly get lost or confused as they navigate through the different pages, options and possible actions. The good news is that with a few hours of practice you learn where and how to do the work. To find the gold - it really does work. Seriously Review collected by and hosted on G2.com.

it gives me insights into how the app is being used in different parts of the world. A perfect example, is needing to see how the users are using my application on a distant continent. It gave me visibility into what is being clicked on, what browsers are being used and what OS's are being used. All of which I need to know what to best build for my customers. Review collected by and hosted on G2.com.

Since it’s a SaaS application, a stable internet connection is required, which can be a drawback if you experience connectivity issues. Review collected by and hosted on G2.com.

Reduces HR Response Time: Eliminates the long wait times for responses from HR by providing instant answers through the AI.

Decreases HR Workload: Minimizes the need to contact HR for routine questions, allowing them to focus on more complex tasks.

Improves Employee Productivity: By offering quick support and answers, it allows employees to stay focused on their work without unnecessary interruptions.

Centralizes Support Tools: Connects various support tools in one platform, streamlining the process of getting help and information.

Offers Intuitive User Experience: Provides a user-friendly and intuitive interface that makes it easy for employees to navigate and use.

Ensures Consistent Support: Delivers consistent and accurate information through its AI, ensuring all employees receive the same level of support.

Saves Time: Reduces the time spent searching for information or waiting for help, allowing employees to be more efficient. Review collected by and hosted on G2.com.

Custom integrations can require significant development effort, making it challenging for organizations with limited technical resources to extend the platform’s capabilities. Review collected by and hosted on G2.com.

ManageEngine Applications Manager has significantly improved our monitoring efficiency, providing real-time insights and customizable alerts. Its ease of use and robust capabilities make it a crucial tool for our organization. Review collected by and hosted on G2.com.

Third-Party Integration Issues: Although OpManager integrates with other ManageEngine tools quite well, integrating with third-party solutions can sometimes be less smooth, requiring additional configuration and technical support. Review collected by and hosted on G2.com.

ManageEngine OpManager solves several critical network and IT infrastructure management challenges, benefiting organizations in various ways.

Real-Time Network Monitoring and Alerts Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

Error messages are often unhelpful and vague without actionable information. Session timeout can be aggressive and annoying. Performance can be lackluster, especially when loading large resource lists or logs. The UI is constantly changing - features and buttons move around frequently, and the navigation gets reorganized without warning. Just when you get used to where everything is, they change it again. Review collected by and hosted on G2.com.

Many available integrations with third party tools that allow us to deploy apps easily without devops. Review collected by and hosted on G2.com.

nothing ;-)

one thing to improve: documentation of the config file. We were configuring via the Admin UI on a local instance and then took the config file for our Docker deployment. But with a full documentation, that step would become easier.

an idea for improvement: if we could integrate FR with AWS XRay, as we are using an event-driven architecture - this would give us a perfect insight into our system behaviour. Review collected by and hosted on G2.com.

- indicate bugs, even if users are not reporting them

- monitor the application's performance

- review the effects of infrastructure right-sizing Review collected by and hosted on G2.com.