Room Booking Reviews Software

HostAway’s onboarding specialist rushed the integration process and failed to inform me that I needed to upmark my prices for Airbnb by 15% to account for new fees. I was also misinformed that this adjustment wasn’t necessary for Airbnb. This cost me $1271.44 in financial losses over 3 bookings until I caught it. Their lack of transparency, unprofessional support, and mishandling of key issues was outrageous—such as importing two of my properties into the wrong VRBO account and deleting the original account—caused major disruptions including having to spend close to 20 hours over 3 days on the phone right before Christmas to try to fix it, to no avail. It’s still not resolved and had to recreate a brand new VRBO account for the customer I was a cohost for, losing all previous data for that property. Additionally, their failure to sync my calendar settings correctly during integration extended my availability from 9 months to 23 months, resulting in an unwanted booking, and they never informed me of this error until I got a new booking on the day after Christmas. then after i gave them my written 30 days notice I was told 9 days later that it wasn’t valid until I was fully disconnected. Which per y contract, I signed, it says only that I must give 30 days written notice. ALSO I WAS TOLD THEY DO NOT HAVE A LOCATION IN AUSTRALIA THEREFORE WE HAVE NO WAY TO ENFORCE AUSTRALIAN LAWS ON THEM. - READ THE TERMS CAREFULLY- THEY ARE NOT LIABLE FOR ANYTHING EXEPT GROSS NEGLEGENCE BUT IF THEY DO NOT HAVE AN OFFICE IN THE COUNTRY YOU OPERATE IN, YOU CAN DO NOTHING ABOUT IT. BE VERY CAREFUL!

Their gross negligence, conflicting information and failure to resolve problems caused financial losses, wasted time, and a huge amount of unnecessary stress. It was rife with extreme stress, frustration, and nothing but one problem after the next. The seniors blew me off leaving tech support scrambling to help me with no resolutions to anything that happened. The onboarding specialist rushed me through the process and gave incorrect information leading to financial loss, they refuse to reimburse. the senior tech support were completely unhelpful, brushed me off and even tried to coerce me into staying, by forcing me to disconnect before I could put my 30 days notice but not helping me do it, which I needed. Review collected by and hosted on G2.com.

I thought they'd make handling the Calander and price synching accross the platforms easier but it made it all a mess instead. Review collected by and hosted on G2.com.

The only thing i dislike about skytouch is when checkig in third party reservations you have tp go through the arrivals list to check them in instead of being on the profile and doing so Review collected by and hosted on G2.com.

They help us with calculation of revenue Review collected by and hosted on G2.com.

I don't like that sometimes the messages aren't sending through. Also it takes a bit for customer service to get back to you even though they are really great once they do. Review collected by and hosted on G2.com.

It solves the problems of having to message guests when I get a new reservation. That is very helpful Review collected by and hosted on G2.com.

Cloudbeds is always slow, I'm not talking (only) about downtime, but even when it is green in their status tracker, the data loads so slow, for each reload you have to wait at least 10-20 second stairing to your client's eyes like we're in 1998.

Also Cloudbeds is there, making money already

I think they don't have the enthusiasm to overhaul and use new technologies like injecting new updates to the page without refreshing( that now exist just in calendar view). Last year I had written a review somewhere, and forwarded it to the support, but no response. I feel I got the message: " It is what it is". Review collected by and hosted on G2.com.

Very smooth Integration of all channels in one place, nice calendar view helps us to assign the rooms correctly based on client's request. And intuitive to generate our HK tasks. Review collected by and hosted on G2.com.

The only downside is I wish they offered a mobile app version to control and manage your account, but with so many features, its understandable why it's only accessible in a desktop version or from your phone browser, but hopefully they create an app to increase ease of use. Review collected by and hosted on G2.com.

Dont hesitate to use Wheelhouse when managing your pricing for your vacation rental needs. The fee is absolutely worth it! Review collected by and hosted on G2.com.

Saves me time having to figure out pricing and increases my bookings at optimum rates that ensure I don't leave money on the table. I see a larger profit margin by using Wheelhouse. Review collected by and hosted on G2.com.

I haven't discovered one thing about Beyond that I dislike. Having the right customer success manager is crucial as they work closely with you over the course of time and see things you might not so they have to be in tune with your strategy and goals. Review collected by and hosted on G2.com.

Intelligent, dynamic pricing. Predicting market trends ahead of the booking window and actioning strategy in time frames that will lead to visible financial success. Time saving- it used to be a project to set rates for the season and dynamic pricing was a pipe dream. Now, I have my levers set and setting/ adjusting pricing takes a fraction of the time which leads to instant strategy implementation by season. Adjusting on the fly and in real time allows me to not leave money on the table and ensure I have a healthy balance of occupancy and rate to exceed my owners expectations. Review collected by and hosted on G2.com.

Big downside is not available on IOS. Would make it 10/10 if could use on the go Review collected by and hosted on G2.com.

Ever since I started using AVISHM, it has been so easy to collaborate with markets that are hectic to get such as offline local travel agents. Review collected by and hosted on G2.com.

The primary drawback of WRP lies in its group function. Although the ability to duplicate individual reservations for creating new ones, thereby saving time and preventing the repetition of information, is a helpful feature, the same convenience is lacking for group reservations. Despite improvements made to the Group section over the years, it remains insufficient for users managing more than a few group blocks. Review collected by and hosted on G2.com.

WRP supports revenue management, facilitates data collection, streamlines hotel operations, and manages inventory and rates. Review collected by and hosted on G2.com.

I have very little negative feedback about Cvent Passkey. Once a user has gone through a few training modules, the software is user friendly enough to give you room to learn along the way. Review collected by and hosted on G2.com.

Our hotel had an untapped revenue source - upsells. We have many upgrade and suite options at my property and since they are not all included in group contracts, we were loosing out on all of these valuable assets. Passkey has allowed us to streamline our inventory availability for groups and confirming deluxe rooms and suites with premium rates that used to be comp upgrades. Review collected by and hosted on G2.com.

The only downside I see, and it is a small thing in light of all the great features, is the 2 way integration with other calendars. You have to use one app to achieve that. I would have preferred a more flexible approach, such as Zapier, or more popular calender apps. Review collected by and hosted on G2.com.

I can see who is arriving when, who is here for which yoga session, for which meal. It automates travel reminders and payment reminders. Review collected by and hosted on G2.com.

Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. Review collected by and hosted on G2.com.

We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. Review collected by and hosted on G2.com.

Need to get used to the interface. Myabe it could be a little more user friendly. But once you get used to the interface, its works as smooth as butter. Review collected by and hosted on G2.com.

HotelRunner helps me keep track of the daily operations, soethignI was struggling with before. Gives me a very good overview. This helps me make sure my staff are working to thier full potential. Review collected by and hosted on G2.com.

I wish the platform integrated with more third-party tools commonly used in hospitality. As HotelBee evolves, I would also like to see expanded reporting capabilities and options for customization. But the HotelBee team is constantly making improvements. For an out-of-the-box hospitality management system, HotelBee delivers excellent value. Review collected by and hosted on G2.com.

I used to struggle with disjointed systems and manual processes. HotelBee solves this by integrating capabilities like reservations, housekeeping, accounting, and more seamlessly. Now I can manage my entire property from anywhere with greater visibility and efficiency. The automated workflows help reduce administrative workload. Overall, HotelBee gives me the consolidated solution I need to successfully operate my hotel. Review collected by and hosted on G2.com.

I would rather it be easy to log in and find the products I want to read about or leave a review for the products I use more easily. I have had issues with this in the past. Review collected by and hosted on G2.com.

Its not really solving any problems for me, theG2 site brought me here when I tried to log in , so I am filling this out as it seems I was requested to. Review collected by and hosted on G2.com.

With Visual One, there is a host of reports to select and though there is an option to customize, it is complicated when wanting to retrieve particular information. This is quite clumsy, and the filtering options are extremely slow, and does not provide the reports I require instantly. Review collected by and hosted on G2.com.

It has also integrated guest management for your convenience with the help of Visual One. Right from making a reservation to checking out, everything is quite seamless. This enables me to spend ample time with the guests and ensure I deliver more than expected. Review collected by and hosted on G2.com.

Not much context on the site yet. Could use more marketing to get the name out there. Not enough room availability for airbnb type rooms. Would be nice to connect all of these easier. Review collected by and hosted on G2.com.

Solves problems for the owner of the hotels and reservations primarily by giving them a platform to book vacant rooms. Not as big for the consumer, but the consumer gets another site to manage reservations for their next vacation or business trip. Review collected by and hosted on G2.com.

A potential improvement could be the expansion of integrations with third-party services. For users who rely on specific tools or software for certain aspects of their operations, a broader range of integrations could enhance the platform's versatility. Additionally, considerations around pricing, especially for smaller establishments, might be a factor, and more flexible pricing options could cater to a wider range of businesses. Review collected by and hosted on G2.com.

RoomRaccoon.com addresses critical challenges in the hospitality industry by providing an all-in-one solution for hotel management. The platform's centralized approach streamlines reservation processes, minimizes the risk of overbooking, and enhances guest communication. This not only improves operational efficiency but also contributes to a positive guest experience, fostering loyalty and positive reviews. RoomRaccoon.com's comprehensive feature set enables hoteliers to focus on delivering exceptional service while optimizing bookings and revenue management in an increasingly competitive market. Review collected by and hosted on G2.com.

it is good but sometimes it hsve long response time , and while analyzing the charts it was having some bugs but they seems to be fixed now Review collected by and hosted on G2.com.

So i was working with a compamy who used to rent villas in goa and have listed that on multiple platforms , and to maintain all those properties they was using different differnt setups , but now with the help of RMS they can do all that at one go so that thing is amazing Review collected by and hosted on G2.com.

For those with actual accoutning background, this probably wouldn't be a big deal, but I found it too easy to charge an invoice to an income GL rather than a debit GL. User error - definitely, but a bit of a learning curve. Review collected by and hosted on G2.com.

We needed accounting software in order to create statements, pay invoices, collect rent, and have a central location where tenants can create work orders when things go wrong in their building. Review collected by and hosted on G2.com.

The guest statistic report needs improvement for accurate data reporting. The group process needs some tweaking as well. It would be nice to have the option to merge duplicate guest profile as well as the option to delete or merge multiple entry of an OTA profile. Review collected by and hosted on G2.com.

Stayntouch makes it easy and simple to enhance a guest self check-in experience. On a mobile device guest process a self check-in, provide us with their estimated time of arrival, with any special request and upgrade options which is a great for extra revenue. Review collected by and hosted on G2.com.