Rental Software

HostAway’s onboarding specialist rushed the integration process and failed to inform me that I needed to upmark my prices for Airbnb by 15% to account for new fees. I was also misinformed that this adjustment wasn’t necessary for Airbnb. This cost me $1271.44 in financial losses over 3 bookings until I caught it. Their lack of transparency, unprofessional support, and mishandling of key issues was outrageous—such as importing two of my properties into the wrong VRBO account and deleting the original account—caused major disruptions including having to spend close to 20 hours over 3 days on the phone right before Christmas to try to fix it, to no avail. It’s still not resolved and had to recreate a brand new VRBO account for the customer I was a cohost for, losing all previous data for that property. Additionally, their failure to sync my calendar settings correctly during integration extended my availability from 9 months to 23 months, resulting in an unwanted booking, and they never informed me of this error until I got a new booking on the day after Christmas. then after i gave them my written 30 days notice I was told 9 days later that it wasn’t valid until I was fully disconnected. Which per y contract, I signed, it says only that I must give 30 days written notice. ALSO I WAS TOLD THEY DO NOT HAVE A LOCATION IN AUSTRALIA THEREFORE WE HAVE NO WAY TO ENFORCE AUSTRALIAN LAWS ON THEM. - READ THE TERMS CAREFULLY- THEY ARE NOT LIABLE FOR ANYTHING EXEPT GROSS NEGLEGENCE BUT IF THEY DO NOT HAVE AN OFFICE IN THE COUNTRY YOU OPERATE IN, YOU CAN DO NOTHING ABOUT IT. BE VERY CAREFUL!

Their gross negligence, conflicting information and failure to resolve problems caused financial losses, wasted time, and a huge amount of unnecessary stress. It was rife with extreme stress, frustration, and nothing but one problem after the next. The seniors blew me off leaving tech support scrambling to help me with no resolutions to anything that happened. The onboarding specialist rushed me through the process and gave incorrect information leading to financial loss, they refuse to reimburse. the senior tech support were completely unhelpful, brushed me off and even tried to coerce me into staying, by forcing me to disconnect before I could put my 30 days notice but not helping me do it, which I needed. Review collected by and hosted on G2.com.

I thought they'd make handling the Calander and price synching accross the platforms easier but it made it all a mess instead. Review collected by and hosted on G2.com.

I don't like that sometimes the messages aren't sending through. Also it takes a bit for customer service to get back to you even though they are really great once they do. Review collected by and hosted on G2.com.

It solves the problems of having to message guests when I get a new reservation. That is very helpful Review collected by and hosted on G2.com.

The only downside is I wish they offered a mobile app version to control and manage your account, but with so many features, its understandable why it's only accessible in a desktop version or from your phone browser, but hopefully they create an app to increase ease of use. Review collected by and hosted on G2.com.

Dont hesitate to use Wheelhouse when managing your pricing for your vacation rental needs. The fee is absolutely worth it! Review collected by and hosted on G2.com.

Saves me time having to figure out pricing and increases my bookings at optimum rates that ensure I don't leave money on the table. I see a larger profit margin by using Wheelhouse. Review collected by and hosted on G2.com.

There are at times is buffers but this is rarely happens, as long as you have a strong internet connection, app is up to date. This software has a minimal issues. Review collected by and hosted on G2.com.

Whenever there are issues on a trip, the guest or host has always an option to contact Turo support either via phone, chat, or email,which benifited both customers and supports or customer service. Review collected by and hosted on G2.com.

I haven't discovered one thing about Beyond that I dislike. Having the right customer success manager is crucial as they work closely with you over the course of time and see things you might not so they have to be in tune with your strategy and goals. Review collected by and hosted on G2.com.

Intelligent, dynamic pricing. Predicting market trends ahead of the booking window and actioning strategy in time frames that will lead to visible financial success. Time saving- it used to be a project to set rates for the season and dynamic pricing was a pipe dream. Now, I have my levers set and setting/ adjusting pricing takes a fraction of the time which leads to instant strategy implementation by season. Adjusting on the fly and in real time allows me to not leave money on the table and ensure I have a healthy balance of occupancy and rate to exceed my owners expectations. Review collected by and hosted on G2.com.

For those with actual accoutning background, this probably wouldn't be a big deal, but I found it too easy to charge an invoice to an income GL rather than a debit GL. User error - definitely, but a bit of a learning curve. Review collected by and hosted on G2.com.

We needed accounting software in order to create statements, pay invoices, collect rent, and have a central location where tenants can create work orders when things go wrong in their building. Review collected by and hosted on G2.com.

So far so good! no complains it is exactly what I need. Review collected by and hosted on G2.com.

Ciirus allows me to manage my entire business seamlessly on one platform. Review collected by and hosted on G2.com.

So far there has not been anything to dislike or complain about. Review collected by and hosted on G2.com.

Great bang for your buck. The features are amazing. I'm not very techy and was able to get everything set up with their guidance. If you feel overwhelmed, just be patient and take it one step at a time and don't hesitate to contact support for guidance. Review collected by and hosted on G2.com.

Streamlining my vacation rental calendar, listing details and everything else across the various vacation rental platforms where I advertise. Review collected by and hosted on G2.com.

It only works with AirBnb, Booking.com, and VRBO. At the moment, these are the only 3 channels I need, but it could be an issue in future or with other properties. But everything else worked well and I don't plan on needing other channels. Review collected by and hosted on G2.com.

I needed an application to feed my custom/dynamic pricing data into my channels and ensure effective syncing of channel calenders. Review collected by and hosted on G2.com.

While Hosthub offers many valuable features, there are a few areas where I believe there is room for improvement:

Enhanced Integration Options: It would be beneficial if Hosthub could expand its integration capabilities with other third-party services commonly used in the short-term rental industry. This could include integrations with popular channel managers, smart home automation systems, or dynamic pricing tools. Such integrations would provide users with more flexibility and streamline their overall operations.

Customization Options: Offering more customization options within the platform would be helpful. Users may have unique branding needs or specific workflows they prefer to follow. By allowing more customization in terms of property listings, booking settings, and reporting formats, Hosthub could cater to a broader range of user preferences and business requirements.

Mobile App: While Hosthub's web interface is user-friendly, having a dedicated mobile app would further enhance convenience and accessibility. A mobile app would enable users to manage their properties and respond to guest inquiries on the go, providing greater flexibility and responsiveness.

Expanded Customer Support: While Hosthub likely offers customer support, expanding the available support channels (such as live chat or phone support) and extending support hours could improve the overall customer experience. Timely and responsive assistance can be crucial when users encounter urgent issues or have pressing questions.

These suggestions aim to enhance the already strong foundation of Hosthub and provide users with even more comprehensive and tailored solutions for their short-term rental management needs. Review collected by and hosted on G2.com.

Hosthub solves several problems commonly faced by property owners and managers in the short-term rental industry, and these solutions directly benefit users like you. Here are some key problems Hosthub addresses and how they provide benefits:

Streamlining Property Management: Hosthub simplifies the complex process of managing short-term rentals. It centralizes all property management tasks, including listing creation, availability management, and reservation handling, into one platform. This streamlines operations, saves time, and reduces the administrative burden on property owners and managers.

Efficient Booking Management: Hosthub's booking management system automates and organizes the entire booking process. It enables users to handle reservations, update availability calendars, and communicate with guests seamlessly. This efficient booking management ensures a smooth and hassle-free experience for both hosts and guests, leading to increased guest satisfaction and positive reviews.

Maximizing Revenue Potential: With Hosthub's robust reporting and analytics tools, users can gain valuable insights into their short-term rental business. These insights include booking patterns, revenue performance, and occupancy rates. By leveraging this data, users can make informed decisions, adjust pricing strategies, and optimize their revenue potential.

Enhanced Guest Communication: Hosthub's integrated messaging system facilitates effective communication with guests. Users can promptly respond to inquiries, provide important information, and address guest concerns. By maintaining clear and efficient communication, hosts can enhance the guest experience, build trust, and increase the likelihood of positive reviews and repeat bookings.

Simplified Administrative Tasks: Hosthub automates various administrative tasks, such as generating financial reports, managing guest reviews, and handling payment processing. By reducing manual efforts and automating routine tasks, users can focus more on delivering exceptional guest experiences and growing their short-term rental business. Review collected by and hosted on G2.com.

Unitl now... nothing...

Perhps that the team that they have in the chat online don´t answer many questions, and always they are sending to the "right team". Perhaps this system is the best for them, but it´s a little bad for the customers who think that with this chat online are going to get the answer to their problems. Review collected by and hosted on G2.com.

grow together. new integrations... Review collected by and hosted on G2.com.

Nothing so far, but we are expecting to see more automation. Review collected by and hosted on G2.com.

100% Review collected by and hosted on G2.com.

We began to have more confidence in this service because there is no uncertainty about paperwork, different programs, and different tasks and who is responsible for them with this service. All vehicles are connected to the system can be rented online at a fixed price, with all vehicle parameters provided. Review collected by and hosted on G2.com.

The mobile application does not always provide the most responsive service in the unified inbox. Review collected by and hosted on G2.com.

I needed an effective way to generate more direct booking revenue while also streamlining our processes, particularly for pricing/calendar management, task/job management, and financial reporting. Hostfully, has benefited greatly in each of these areas, along with other areas that I didn't even anticipate that I would appreciate, such as automatic review triggers and templates. Review collected by and hosted on G2.com.

It would be better if it had the feature of informing about the customer going in and out of the property, it will help with the cleaning duty delegation. Review collected by and hosted on G2.com.

Agreggating all the sources from where i get my business Review collected by and hosted on G2.com.

so many reports and menus that if you can't remember where something is and it's not on your favorite list, it's very hard to find or use "help" to locate it. Review collected by and hosted on G2.com.

there are a number of additional products that can be piggy-backed onto the software. The basic rentworks will do everything a small agency needs. We added EREZ to automate the online reservation system. Still forming an opinion on that. Review collected by and hosted on G2.com.

the ability to add notes to a car or renter has been a huge benefit. Went to rent a vehicle to a customer that had not been here for five years but had a bal due. Customer walked but it kept us out of a possible situation. Review collected by and hosted on G2.com.

Getting everything set up was a bit of a hassle at first. It took some time to learn how to use all its features effectively. Review collected by and hosted on G2.com.

Tokeet has taken the stress out of managing my properties. Now, I spend less time on scheduling and payments and more on making my rentals better for guests. This has helped me get more bookings and increase my earnings. Review collected by and hosted on G2.com.

Some potential drawbacks of streamline resources that users might experience include the initial learning curve and the possibility of oversimplification, which might overlook specific needs or nuances of certain projects. Additionally, reliance on streamlined processes might reduce flexibility, making it harder to adapt to unexpected changes or unique situations. Review collected by and hosted on G2.com.

Streamline primarily solves problems related to inefficiency and disorganization in workflows. By automating routine tasks and organizing information systematically, it reduces the time and effort required to manage projects. This leads to faster completion times and lower costs.

For users, these benefits translate into more focus on strategic tasks rather than administrative burdens, potentially leading to higher job satisfaction and better overall performance. Additionally, Streamline's ability to provide clear insights into resource utilization helps organizations make informed decisions, improving operational efficiency and effectiveness. Review collected by and hosted on G2.com.

Been on lodgify 3 months. A lot of nuances. Lodgify creates a multitude of problems as a host.

-We had an airbnb guest who wanted to cancel their 7 night reservation just before new years, and we had to contact airbnb for this. Airnbnb can sometimes take days for a response, and we wanted to open the calendar on other platforms so someone else can book. Lodgify then assisted with the dis connect. We assumed airbnb would be offline completely, turns out we were wrong. Neither were we able to unblock other platforms due to the complications with this PMS, resulting in empty calendar. First, if you need to dis connect lodgify from airbhb or vrbo for any reason, the system will change the price on entire calendar to its own setting, a much lower price than even your base price when listing was created. This caused us to have many cheap bookings. On top of that, we could not even change the price on airbnb once it was dis connected. We had to unlist it completely to stop guests from booking.

-We also had VRBO listings with no cleaning fee, even though we added one. The lodgify staff is supposed to check and make sure everything is in place at on boarding and did not do this. Many people booked without a cleaning fee.

-Lodgify did not advise us that merchants will charge a 3% fee, even if a booking is cancelled on VRBO. We had multiple situations like this for reservations between $3k-$5k and lost hundreds of dollars.

We had an emergency and had to immediately dis connect a listing due to discrepancies with the city. So naturally we went on each platform and dis connected. Turns out the properties were still live (we had no idea) which caused us A LOT of additional issues. Review collected by and hosted on G2.com.

Property management for multiple properties & listings on one interface. Review collected by and hosted on G2.com.

Sometimes it will hold my last filter and doesnt remove it out on its own. So I will go back into the system for something else, and my dates will still be filtered out from the day prior. Review collected by and hosted on G2.com.

Keeping reservations and unit information organized while also giving great reports/feedback to see where we could imrpove or how. Review collected by and hosted on G2.com.

At this time we don't have anything notable to write regarding dislikes.We are eager to continue learning how ResNexus can support our seasonal camping and glamping rentals at Blue Mountain Resort. One thing that might be helpful for our situation would be an embed tool rather than a link to the booking engine. Review collected by and hosted on G2.com.

I would highly recommend ResNexus especially if feel the products you are offering might be slightly complicated or "different" than your traditional hotel room set up. Their customer service team is incredible at making the system work for you and beyond. Review collected by and hosted on G2.com.

Primarily, we needed an easy way for guests to book a stay with us - and an easy way for our employees to know who was coming, when, where they were staying, for how long, etc. This solves all of these issues. It has added the functionality of improving our internal communication to housekeeping staff, security staff, etc. We are excited to utilize the texting feature for more upselling to guests who are on site - letting them know about yoga classes or specials at our restuarants. The ability to email welcome emails, thank you emails as well as text messaging prior to and after check in will really help the properyt as a whole run smoother. It will give a central point of contact for guests that will be accessible to them throughout their stay. Review collected by and hosted on G2.com.