MSP Software

I wish there were more reports, and that you could pull data from a PC with a script, and dump it into a report. Other than that, the platform is solid.

Edit: While there is not a baked in system, I have started using a custom field to grab the data that I want, then use device search to export a CSV report with said data. I would still like something more purpose-built. Review collected by and hosted on G2.com.

We were struggling to monitor the uptime of networking equipment. Ninjas NMS keep track of this for us, and reports us when uptime is an issue.

We were having trouble keeping PCs and Servers up to date on their Operating Systems. Ninja now takes care of patching and has never failed us.

update 5/15/2024

We used to run scripts for security remediations manually for WORKGROUP systems and with GPO in domains. We found these to be time-consuming and clunky, respectively. Ninja allows us to orchestra scripts across the system in seconds. The same issue was had with software installation, but that is now shifted to ninja.

We used to rely on user-reported issues to keep PCs running smoothly. With Ninja, issues are detected and automatically remediated. Issues that cannot be remediated automatically are ticketed to us, and we can work on it as needed. Additionally, computer optimization is now automated, and devices rarely see slowness due to uptime, corrupted system files, or bloated temp folders.

Update 2/13/2025

Patching system imporvments not only continue to solve our problem of patching, but have improved our ability to track and monitor patchign life cycels, solving the issue of "not knowing" where problem devices are. Review collected by and hosted on G2.com.

Choosing something can be tough, as the setup process may seem overwhelming, particularly for newcomers. It’s also costly, with some features needing additional licenses that drive up the total cost. Nevertheless, once it’s operational, it performs effectively. Review collected by and hosted on G2.com.

We utilize Palo Alto firewalls to safeguard our network against external threats and to prevent unauthorized access. These systems enable us to detect and block malicious traffic prior to any potential damage. With centralized management and seamless integration with our existing tools, monitoring and response processes have been optimized. As a result, we have significantly minimized downtime and enhanced the security of our systems. Review collected by and hosted on G2.com.

I don't like that Sophos Firewall can be complicated to configure at first, especially when it comes to adjusting advanced rules or managing complex policies. Although it has many useful features, the interface sometimes turns out to be a bit unintuitive and can cause confusion for less experienced users. Review collected by and hosted on G2.com.

Sophos Firewall can have issues related to complexity in configuration and alert management, which could result in a steeper learning curve for me. However, this can also benefit me, as by facing these challenges, I can develop a deeper understanding of its operation, allowing me to configure more customized and effective solutions to enhance network security. Review collected by and hosted on G2.com.

Since this is opensource, If you know the concept then only this product is helpfull or else you will feel very dificylty to impliment itself. Review collected by and hosted on G2.com.

PfSense+ solved my many problems from the traditional Firewall.

1, Cost.

2, URL filtering.

3, End users tracking.

4, multi WAN as I want.

5, Load balancing as per my priority.

6, Captive portal and IPS/IDS.

7, User identity and self hosted RADIUS.

etc.., Review collected by and hosted on G2.com.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

Atera helps us manage and monitor our clients' IT environments seamlessly, addressing issues before they become critical. The RMM capabilities ensure real-time device monitoring and proactive alerts, significantly reducing downtime. The automation of ticketing and troubleshooting has saved us countless hours, improving both response times and client satisfaction. Additionally, Atera's flat-rate pricing allows us to scale our services without worrying about unpredictable costs, making it an invaluable tool for our growing business.

The integration of PSA features has streamlined our billing and reporting processes, ensuring transparency and efficiency when managing client accounts. Overall, Atera has improved our operational workflows, enhanced customer relationships, and allowed us to focus on delivering top-tier IT services. Review collected by and hosted on G2.com.

It's really expensive.

Organisations have to weigh the pro's and cons of the expense and the ROI at a strategic level.

If the organisation has team expertise, then there are suite of applications that can be stitched together to create a holistic security setup for lower costs compared to this solution. Review collected by and hosted on G2.com.

Primarily it's solving the age old issue of having to maintain multiple services to do the same thing.

It unifies firewall security with advanced features like deep threat protection and advanced packet filtering all rolled into one at a centralised level. Review collected by and hosted on G2.com.

The complexity of Pandora FMS requires a certain level of experience to be able to use it correctly. Review collected by and hosted on G2.com.

It facilitates the management and administration of the system and network infrastructure, including the generation of reports, this allow us to save time and effort in the management of the same and guarantees an excellent performance for our servers. Review collected by and hosted on G2.com.

I have no complaints about this product, the only detail is that when you open it from a mobile device, the web interface does not adapt to the size, it is very difficult to manipulate it remotely Review collected by and hosted on G2.com.

It allows ME to discover all the computers that are connected, the health status of each network segment, available hosts, even if you have dhcp configured, this tool allows you to set an ip with the mac of a computer, this is very useful in this type of environments Review collected by and hosted on G2.com.

1. Firmware upgrade process needs downtime and its get malfunction sometime. Due to which we need to restart the services of firewall. 2. It should have more third party integration features as the vendor list is very limited. 3. Configuration of High Availability is quite difficult and this process need to be made easier. 4. Dashboard is very simple and customization is limited. Review collected by and hosted on G2.com.

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Strong user community

Strong services expertise

Product functionality and performance

Overall cost

Strong customer focus

Drive innovation

Create internal/operational efficiencies

Drive revenue growth

Reduce time to market

Improve business process agility

Cost management

Improve business process outcomes

Improve compliance & risk management

Enhance decision making Review collected by and hosted on G2.com.

Potential for slower internet speeds due to traffic routing through the cloud, a complex configuration process, a user interface that can be difficult to navigate, and occasional connection issues which can impact user experience, especially when dealing with latency-sensitive applications; additionally, some users may find the extensive feature set overwhelming, leading to underutilization of certain functionalities Review collected by and hosted on G2.com.

As I am working in a compliance based role. It's crucial to be secure while accessing secured data so, I always use Zscaler to secure my internet connection. Review collected by and hosted on G2.com.

Network switch configuration part can be made more pricise so that configuration management can be made more easy. Review collected by and hosted on G2.com.

Entuity shows me a clear map and connectivity of my network devices. I can easily identify any cable cuts. Review collected by and hosted on G2.com.

For the moment, I haven't found any drawbacks. Review collected by and hosted on G2.com.

It guarantees me a completely stable network. Previously, I had many wifi problems, when working with a large volume of data for my job, my NAS server did not function as smoothly and reliably as it does now. Review collected by and hosted on G2.com.

There are no cons in my overall outlook and experience with Pulseway. Review collected by and hosted on G2.com.

The problems Pulseway solves the complicated solutions other providers offer, with Pulseway is a easy all-in-one online platform to resolve all my clients endpoints in my daily managing services. It benefits my company in resolving the issues quick with ease and when I have questions or require additional help Pulseway (my direct Pulseway Account Manager - Sean) is always there to help me out. Review collected by and hosted on G2.com.

While Netdata is a robust monitoring tool, its integration documentation could be more user-friendly to accommodate users with varying levels of technical expertise. Additionally, certain compatibility issues, such as with Litespeed webserver detection on specific server setups, highlight room for improvement in ensuring broad system compatibility. Review collected by and hosted on G2.com.

Netdata addresses the critical problems of complex monitoring setup, scalability issues, and the intensive time investment required for manual configuration and maintenance of monitoring systems. By automating service discovery and providing real-time, granular insights into system performance, Netdata significantly reduces the operational overhead associated with monitoring a large and growing infrastructure. This automation and efficiency have been incredibly beneficial, allowing my team and me to focus on strategic initiatives and business growth rather than being bogged down by the day-to-day management of monitoring tools. The benefit extends beyond time savings, enhancing our ability to quickly identify and resolve issues, thereby improving our service reliability and customer satisfaction. Review collected by and hosted on G2.com.

It provides a comprehensive set of features, organizations with highly specialized or unique requirements may find certain customization limitations. It's crucial to assess whether the service meets specific customization needs. Depending on the level of traffic and specific configurations, the costs associated with Azure Firewall usage can accumulate. Cost is depends on how many services accessed. Review collected by and hosted on G2.com.

Azure Firewall addresses key challenges in cloud network security, benefiting me by providing centralized security management, controlling outbound traffic, filtering based on applications and threat intelligence, ensuring high availability, and seamlessly integrating with Azure services. This results in improved security, compliance, and operational efficiency for organizations leveraging Azure. Review collected by and hosted on G2.com.

Would be great if they could link this to Control4 systems. Review collected by and hosted on G2.com.

Residential home with extensive home control features (Control4) - lets me know if important devices have crashed etc. Review collected by and hosted on G2.com.

No 'dislikes' but some opportunities...

I'd like a feature to export all lighthouse metrics into an Excel/csv so I can track performance over time (only a small thing, but I currently do this manually). Even better, auto-update a Google sheet.

Auto-generated performance analysis. If we have a drop in performance, I'll tend to review all the date/time options to identify any trends in performance drop to help identify any anomalies and potential causes. It's be great to have a way to do this better. Review collected by and hosted on G2.com.

The bridge tool between our platform engineers and our team, giving instant access to monitoring tools that enable us to improve and identify issues. Review collected by and hosted on G2.com.

Slow Performance in dashboards while retreving data for larger Environments.

For Smaller Organisations, Pricing may be high compared to other Alternatives. Review collected by and hosted on G2.com.

Unified IT Infrastructure Management

Automated Incident Management

Cloud and Hybrid Monitoring

AIOPS Review collected by and hosted on G2.com.

Third-Party Integration Issues: Although OpManager integrates with other ManageEngine tools quite well, integrating with third-party solutions can sometimes be less smooth, requiring additional configuration and technical support. Review collected by and hosted on G2.com.

ManageEngine OpManager solves several critical network and IT infrastructure management challenges, benefiting organizations in various ways.

Real-Time Network Monitoring and Alerts Review collected by and hosted on G2.com.

I haven't found to many things I dislike about ExtraHop. It is not an automated system that will block an attack as it is happening, but it does e-mail out alerts so that I have the ability to begin investigating the incident as soon as possible leading to a faster mitigation scenario. Review collected by and hosted on G2.com.

As an ISP our network security is very important. ExtraHop is a tool to help ensure we are seeing any attack in realtime, giving us the ability to troubleshoot and mitigate the issue in a speedy manner. We have the abilty to isolate traffic quickly when an issue arises. Review collected by and hosted on G2.com.